Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a satisfaction guarantee to ensure every Silver Queen Kitchen experience meets our high standards. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery for a full replacement or refund.

Return Process

• 1.
  Verify Eligibility

  Ensure your request is made within 48 hours of receipt and pertains to damaged goods, incorrect items, or quality concerns.

• 2.
  Document the Issue

  Take clear photos of the packaging and the specific product issue to help our quality control team process your claim efficiently.

• 3.
  Contact Our Team

  Email [email protected] with your order number, the photos, and a brief description of the problem.

• 4.
  Resolution Processing

  Our team will review your request within 24 hours to issue a full refund to your original payment method or ship a fresh replacement.